Booking Terms

From time to time, a room move may be required to accommodate you during your entire stay. On making your reservation, should this be the case, we will notify you immediately. At this point, no charges will apply should you wish to cancel your reservation. We regret that requests for particular room numbers cannot be catered for on our internet reservation system.

1-3 rooms Free Cancellations for bookings cancelled by 3pm - 3 days prior to arrival. Payment will be taken from the card used to secure the booking on the day of arrival.

4-6 rooms - Non-refundable deposit of £100 per person is due upon booking (reservations team will contact you to arrange this) Full non-refundable payment and rooming list is required 14 days prior to arrival, payment will be taken from card used to secure booking unless otherwise stated.

7-10 rooms -Non-refundable deposit of £100 per person is due upon booking (reservations team will contact you to arrange this) Full non-refundable payment and rooming list is required 21 days prior to arrival, payment will be taken from card used to secure booking unless otherwise stated.

11 or more rooms Please contact our groups department for terms and conditions on groups@brendhotels.com.

In order that we can be best prepared to cater for guests with specific disabilities or dietary needs, it would be most appreciated if you could call us in advance on 01395 512555 to discuss your requirements. Guests with disabilities that would need to be considered in the event of an evacuation should inform reception on registration.

Rooms are available from 3:00 pm on the day of arrival, guests are most welcome to arrive at the Hotel before-hand and use the facilities.

Rooms must be vacated by 11:00 am on the day of departure, however, as above, guests are most welcome to use the Hotel's facilities after this time.

The Hotel has a large car park for which there is no charge. You are welcome to pull up at the front door to unload, but then we respectfully request that you find a parking space in the main car park. 

Situated at our adjacent sister Hotel, the Victoria, this includes indoor and outdoor heated swimming pools, hot stone relaxation beds and a sauna. Treatments are available (charges apply and pre booking is essential). 

IMPORTANT NOTICE - From 16th October 2023, the indoor leisure facilities and tennis court at our sister hotel, The Victoria Hotel, will not be available for Guest use. This is due to the start of the next phase of their exciting Source Spa refurbishment where work will be undertaken to transform the existing spa facilities into the Brend Collection's second Source Spa.

The spa project will see a completely new indoor pool, spa bath, sauna, steam room, additional lift, gym and relaxation area, plus new treatment rooms where they will offer a range of Source Spa treatments. 

Completion is expected by Spring 2024. Rest assured, any updates will be posted on our social media and website.

Accounts are to be settled in full on departure. All major credit and debit cards are accepted. The management reserve the right to refuse credit to any guest. Should any additional charges arise after settling your bill e.g. Mini Bar charges, we will contact you for payment.

Breakfast 8:00 am until 9:30 am

Lunch 12:30 pm until 1:15 pm (Sunday Lunch 12:30 pm until 1:15 pm)

Dinner 6:30 pm until 8:00 pm - our dress code for dinner in the Restaurant is Jacket & Tie preferred for Gentlemen.

As an alternative, less formal dining is available in our restaurant, Horizon. 

Guests on dinner, room and breakfast terms can choose to dine in Horizon from the table d'hote menu at no extra cost or from the Horizon menu with a discount of 40% off the listed prices.

All guests' details will be kept on file for legal reasons.

Guests' addresses will not be used for mailing purposes unless otherwise requested.

Address information will not be passed onto any other organisation but may be used by The Belmont Hotel or P R Brend & Sons (hoteliers) Ltd. for marketing analysis purposes.

If you have previously requested to be on our mailing list and do not wish to receive any further information, please contact us.